Welcome to the complete guide to getting started with Honeywell MAXPRO® Intrusion connected thru AddSecure Inside.
Learn how to activate the Alarm Transmission service and the Secure Communication service and what to do if you have no fixed Internet access at the installation site.
Who is this guide for?
Installers and integrators, technical and non-technical people, brand-new users to Honeywell MAXPRO Intrusion connected thru AddSecure Inside, and anyone who just wants to brush up on their knowledge.
Table of contents
3. How to activate the Secure Communication service?
4. I have no access to the Internet at the installation site. How do I activate the services?
1. How to activate the Alarm Transmission service when using just the MAXPRO Intrusion Ethernet port?
With the MAXPRO Intrusion panel you are able to send alarms to the Alarm Receiving Center just using the MAXPRO Intrusion panel Ethernet port.
Once the Alarm Transmission service is activated you will receive an order confirmation including the MAXPRO Intrusion panel configuration data via e-mail.
This is how it is done:
Contact your Alarm Receiving Center (ARC) to obtain a customer account id. Make sure the Alarm Receiving Center of your choice is connected to the AddSecure Secure Critical Communication Infrastructure (SCCI)
Enter eshop.addsecure.com in your web browser, log in and click "Browse Honeywell services"
Select the service you would like to activate and the hardware you are about to install
Choose the Alarm Receiving Center of your choice in the drop-down list
Enter the customer account id you got from the Alarm Receiving Center and other needed information for the Alarm Transmission service. Submit and create order
At the installation site:
Install and power up the MAXPRO Intrusion panel. To be able to configure the panel via MAXPRO Cloud it needs to be connected to Internet via the Ethernet port
Configure the MAXPRO Intrusion panel and send some test alarms to the Alarm Receiving Center
Contact the Alarm Receiving Center to verify the alarms sent
2. How to activate the Alarm Transmission service when using the MAXPRO Intrusion Ethernet port in combination with a MAXPRO LTE module?
When using a MAXPRO LTE module connected to the MAXPRO Intrusion panel you are able to send alarms to the Alarm Receiving Center just using cellular communication or the combination of cellular communication and communication via the MAXPRO Intrusion panel Ethernet port. You will find the SIM card to be used in the MAXPRO LTE module packaging.
Once the Alarm Transmission service is activated you will receive an order confirmation including the MAXPRO Intrusion panel configuration data via e-mail.
This is how it is done:
Contact your Alarm Receiving Center (ARC) to obtain a customer account id. Make sure the Alarm Receiving Center of your choice is connected to the AddSecure Secure Critical Communication Infrastructure (SCCI)
Enter eshop.addsecure.com in your web browser, log in and click "Browse Honeywell services"
Select the service you would like to activate and the hardware you are about to install
Choose the Alarm Receiving Center of your choice in the drop-down list
Enter the customer account id you got from the Alarm Receiving Center, the ICCID printed on the SIM card and other needed information for the Alarm transmission Service. Submit and create order
At the installation site:
Remove the smaller SIM card from the SIM card carrier and insert the SIM card in the MAXPRO LTE module
Install and power up the MAXPRO Intrusion panel. To be able to configure the panel via MAXPRO Cloud it needs to be connected to Internet via the Ethernet port.
Configure the MAXPRO Intrusion panel and send some test alarms to the Alarm Receiving Center
Contact the Alarm Receiving Center to verify the alarms sent
3. How to activate the Secure Communication service?
When using a MAXPRO LTE module connected to the MAXPRO Intrusion panel you are able to activate a Secure Communication service for communication between the MAXPPRO Intrusion panel and MAXPRO Cloud. You will find the SIM card to be used in the MAXPRO LTE module packaging.
Note: The Secure Communication service is always included in the Alarm Transmission service and you do not need to activate this separately.
Once the Secure Communication service is activated you will receive an order confirmation including the MAXPRO Intrusion panel configuration data via e-mail.
This is how it is done:
Enter eshop.addsecure.com in your web browser, log in and click "Browse Honeywell services"
Select the service you would like to activate and select the hardware you are about to install
Enter the ICCID printed on the SIM card and other needed information to activate the Secure Communication service
Submit and create order
At the installation site:
Remove the smaller SIM card from the SIM card carrier and insert the SIM card in the MAXPRO LTE module
Install and power up the MAXPRO Intrusion panel. To be able to configure the panel via MAXPRO Cloud it needs to be connected to Internet via the Ethernet port.
Configure the MAXPRO Intrusion panel
4. I have no access to the Internet at the installation site. How do I activate the services?
When using the MAXPRO LTE module connected to the MAXPRO Intrusion panel, the panel will be able to communicate with MAXPRO Cloud and the Alarm Receiving Center solely via the cellular connection. To be able to configure the MAXPRO Intrusion panel and the APN settings for the first time the MAXPRO Intrusion panel needs access to the Internet via the Ethernet port. We therefore recommend you to configure the basic settings in the MAXPRO Intrusion panel in advance, from where access to the Internet via Ethernet is available.
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